Privacy and conversation notice · updated 9 October 2026

Clear about the information we keep.

Settle Trace is Malak Memon's business, ABN 84 406 442 936. This notice covers business enquiries and our own sales conversations. A client campaign has its own agreed scope and homeowner information-handling arrangements.

1. Business enquiries

We receive the business contact details and message you choose to supply, and relevant publicly available business information. We use these to answer your enquiry, understand whether our service fits and manage agreed next steps. Please do not send credentials or unnecessary homeowner records.

2. Conversation transcripts

Our sales caller and Glass meeting assistant save private text transcripts for conversation context and quality review. Participants are told when a transcript is kept and can request that it not be retained. Our applications do not save raw call or meeting audio files. Speech recognition can contain mistakes; uncertain words and corrections are kept distinct from verified business facts.

3. Quality review

After a conversation, a configured AI provider may receive relevant transcript excerpts to prepare recommendations about answer quality and useful next steps. Contact details are removed from quality-review excerpts where practical. AI observations are checked against the conversation; they do not establish a sale, permission, emotional state or business result.

4. Storage and providers

Access is restricted to the business's authorized systems. Meeting transcripts stay on the operator's Mac; caller transcripts stay on Settle Trace's private server. The website is hosted on Netlify. Email, telephone, speech and AI providers process the communications and technical information needed to supply those services, potentially outside Australia. Provider processing and retention follow their own service terms; a local deletion does not itself delete provider records.

5. Website contact tool

The website's contact tool prepares an email draft in your own email application. It does not submit a message, take payment or book an appointment. This site does not install analytics or advertising pixels; its hosting provider may handle ordinary connection logs.

6. Retention, correction and deletion

We retain records needed for agreed work, quality review and applicable record obligations. You can ask about a transcript, correct information or request deletion by contacting malak@settletrace.com.au. We will explain any records that must be retained. Client-specific handling and retention are agreed before homeowner information is processed.

7. Contact

Questions or complaints about information handling can be sent to malak@settletrace.com.au. Do not include account passwords or unnecessary sensitive information.